1. On intial contact we offer a free consultation and site visit. 2. We provide the client with a firm quotation for our consultancy and design service. 3. A further visit is made for the site survey and design brief. The brief is taken in a 1 hour discussion with the designer. 4. Design service provide detailed drawings of plans and artist impressions. 5. At this stage the brief is agreed with the client and a firm quotation is provided.